Vox Telecom is a nightmare to deal with.

I must say, I've had the worst experience with Vox. Firstly, I was not aware that my account is not debited by Vox and payments have been bouncing. I was made aware by email that was sent by Jean-Ray regarding my account. I'm am not one to go to the app regularly but To my surprise, when I logged into the account, there amount due that I fully understood because off none payment but there was also a cancelation fee which I really didn't understand because I didn't want to cancel my service. So I immediately called in and I was told that I should pay all the amount due and penalties and then I should call back so they can remove the cancellation request and fee. This is something I did exactly. I payed on the 26th of April and have been making calls. To date I have wasted R200 on airtime alone because I wait in the que to talk to a consultant and when eventually I speak to one, all of them tell me the same thing, they have requested that the collection manager to give me a call regarding my account. It's been days now and my service is now suspended but I have made full payment. No one seems to be bothered about my query and it's really frustrating