Vox Telecom is a joke and a bunch of *******!

My internet has not been performing as should for the past 2 weeks. As always one has to deal with the call centre in order to get a reference number. I have been dealing with numerous supervisors called Fritz, Werner and AD. They know even less that the people working at the call centres. All i've been told is it has been escalated. Every time I ask to who, then no one has an answer for me. This is a **** excuse they keep telling their customers. They couldn't care less about me as a customer and the state my internet is in. Yet they will gladly take my money. This in my eyes is *****ing. I spoke to a representative last on Sunday and requested to be called back. I have been ignored for 3 days now. Joanne (Consumer Technical Escalations and channel) has also been ignoring my emails since 1 October. This is the kind of company that Vox is. When there are serious issues, they have no idea what they are doing and how to assist their customers. Yet they are running promotions to draw even more customers. They cant even deal with their current network load! Yesterday their network and email server crashed. Vox better get their act together or a HelloPeter post wont be my last