1 reviews | Active since Apr 2025
Vox Telecom ******ionate cancellation fees: subscriber agreement breaches Consumer Protection Act
Vox Telecom is attempting to ****** me. Vox Telecom is claiming from me a cancellation fee that is in breach of section 4(3)(a) of the Consumer Protection Act. Vox Telecom claims that I owe the full amount payable under the contract (all of the remaining 9 months) in terms of an ******** contract term in their subscriber agreement that dictates the payment of a cancellation fee equal to the entire amount due on the contract. Section 4(3)(a) of the Consumer Protection Act protects consumers from these sorts of ridiculous cancellation penalties in that a reasonable cancellation fee is due. Do not sign a Vox subscriber agreement, they will sting you for the full amount if you cancel before the contract runs its course, and give you the run around trying to sort it out. Stay away from Vox is my advice. Consumers shouldnt have to spend days on the phone trying to stop companies from ******** charging them exorbitant cancellation fees. I received a phone call from Vox today for the first time after multiple emails and call center call back requests. Vox has been utterly useless in addressing my query. Despite my attempts to speak to someone in the Vox Telecom legal department, I do not for some reason hear from their in house legal advisors. All I want is to pay a reasonable cancellation fee and move on, but this seems too complex a request for Vox to understand (OR they are too dishonest to own up to their breaking the law and just play dumb). I cannot recommend enough that you stay away from Vox.
Thank you for taking the time to share your review with us.
We appreciate your feedback and have added it to the existing escalation.
Please be assured that we are actively working on resolving the matter, and we will provide further updates as soon as possible.
Kind regards,
Vox
Thank you for taking the time to share your review with us.
We appreciate your feedback and have added it to the existing escalation.
Please be assured that we are actively working on resolving the matter, and we will provide further updates as soon as possible.
Kind regards,
Vox
Thank you for your feedback.
We have escalated it to our Debtors team, for further investigation.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Kind Regards,
Vox
Thank you for your feedback.
We have escalated it to our Debtors team, for further investigation.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Kind Regards,
Vox
