Vox Telecom: Incompetence and poor service

On the 5th Aug 2019 I placed an order for the new fiber internet service in Lyttelton after Open Serve completed the fiber infrastructure. Since then I provided my RICA documents and accepted their quote several times. Last week I started following up on my order and installation as I had already cancelled my Telkim ADSL line and Mweb service. I received various answers but best of all I was told my order was pending due to my ID which I scanned and e-mailed wasn't certified - how on earth due you certify an ID scanned? Now I ask that why Vox Telecom couldn't contact me in a whole month to let me know what's gojng on? Why had they not followed up on the order and contact the client. I have now also completed payment method at least 3 times, get repeated messages to do so! Get warnings the quotes will be cancelled or the order, can't determine if and when my fiber, modem and internet will be installed. Apparently everybody sit's at home and waits for Vox to come and connect the advertised and accepted service. Contact them on *** or *** and experince the apathetic service and non-reliant service, incompetence of the receiption employee. The staff, including senior managers are either not at work or cannot be contacted, your calls are ignored or just "dropped" Who would want this company to provide a substandard service to Africa? What a poor reflection that would be on South Africa and it's abilities and citizens.