Vox Telecom Incompetence

So when you move from one ISP to another, and you are told you have to cancel your existing ISP(Axxess) to be able to be active and working on the 1st of May, then Vox Telecom words will not be trusted.

I get an email advising that my line is active, and that i have received my router, but nothing gets delivered, i phone on the 2nd, no one has any idea, it takes 3 days of constant phone calls, to find out the router has still not been send. Vox Asked me when i want to be active, and i said on the 1st of May, they accepted this.

So my business has been without internet for 4 days, i can not print and i need to use my phone for a hotspot which is not working with my online applications for sage, easyfile etc.

When i said i need to cancel cause i need to make a plan to have internet, they said i will be liable for frogfoot ONT cost, i think you are the one's not living up to your end of the contract, and also think your staff is liable for those cost.

The package was only send from Durban on 4 May after 4pm, it will only be delivered next week Monday or Tuesday.

You have no plans to help me out as a client, nor excuses for your incompetence .

I can not sit and wait until one day when i can be able to work, 10 days after i should have started with my new ISP.