KT
Kholofelo T

1 reviews | Active since Jun 2010

17 Jan 2025, 07:12

Vox Telecom horrible service and no internet

I’ve had a horrible experience with Vox! I work from home and my internet is very unstable, sometimes it works and other times it doesn’t work completely. I’ve been complaining for months and they just ignore me but very happy to take a debit order monthly. Their technician advised on getting an extender. I did that and still their own solution doesn’t work. But that’s not the worst part, the worst part is having to call them every week to say the internet isn’t working and they do nothing about it. Really pathetic service.

0
Replies (2)
Vox Telecom
Vox Telecom's reply17 Jan 2025, 07:47
Official
Good day, Kholofelo

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply22 Jan 2025, 10:31
Official
Good day, Kholofelo

Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox