JB
Judith B
1 reviews | Active since Dec 2019
16 Nov 2022, 14:32
Vox Telecom HORRIBLE SERVICE!
This the worst service provider ever! I work from home and my service has been off for 3 days without any assistance. The consultants are not helpful at all! How do I work???? How???
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 Nov 2022, 15:13Good day, Judith B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Nov 2022, 15:13
Official
Good day, Judith B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
JB
Judith B's updateReviewer Update
17 Nov 2022, 11:56I'm still waiting to be assisted. All they tell me when u call is that my query is till in a cue and they will escalate it I don't understand the poor customer service or assistance I have received.. I have spoken to the management team and still I feel completely ignored yet I pay my monthly subscription in full every month. This is truly pathetic service. I hope this help someone else to make an informed decision when it comes to this service provider.
JB
Judith B's update17 Nov 2022, 11:56
Reviewer Update
I'm still waiting to be assisted. All they tell me when u call is that my query is till in a cue and they will escalate it I don't understand the poor customer service or assistance I have received.. I have spoken to the management team and still I feel completely ignored yet I pay my monthly subscription in full every month. This is truly pathetic service. I hope this help someone else to make an informed decision when it comes to this service provider.
JB
Judith B's updateReviewer Update
17 Nov 2022, 11:57I'm still waiting to be assisted. All they tell me when u call is that my query is till in a cue and they will escalate it I don't understand the poor customer service or assistance I have received.. I have spoken to the management team and still I feel completely ignored yet I pay my monthly subscription in full every month. This is truly pathetic service. I hope this help someone else to make an informed decision when it comes to this service provider.
JB
Judith B's update17 Nov 2022, 11:57
Reviewer Update
I'm still waiting to be assisted. All they tell me when u call is that my query is till in a cue and they will escalate it I don't understand the poor customer service or assistance I have received.. I have spoken to the management team and still I feel completely ignored yet I pay my monthly subscription in full every month. This is truly pathetic service. I hope this help someone else to make an informed decision when it comes to this service provider.
Vox Telecom's replyOfficial
22 Nov 2022, 12:45Good day, Judith B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply22 Nov 2022, 12:45
Official
Good day, Judith B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox