Vox Telecom have bad support, admin, and prices.

Unfortunately I cannot rate negative. I started with Vox in December. I am supposed to be credited an amount of R1 750 to my account because of a pass the bucks promotion. I emailed the 1st time asking when it will be credited on the 26th of February. A person rep**** copying information from the contract, without saying when/how this amount will be credited into my account. I emailed back on the 27th of February asking when/how this will be app****, but no answer came back. I then logged 2 online account queries on my Vox portal, but I never received any answer. I then emailed on 15 March, 24 March, and 8 May, with absolutely no answer or feedback. I then called Vox, starting at the account query department, moved over to the sales department, telling my they cannot do anything, moving back to the account department, and again moved to the sales department saying I need to ask to speak to a sales manager. After 1 hour 10 minutes and 15 seconds, moved around between departments 4 times, and no one answering on the other end I decided that Vox is not worth it. There is much cheaper and better ISPs out there.