VOX TELECOM HAS THROWN AWAY THE CONTENTS OF MY VOX MAIL INBOX FOR THE SECOND TIME

For the second time in a year, your system has deleted the contents of my Vox Mail Inbox whilst i was processing deleted mails from Deleted to Trash and then from Trash to Gone. You insist that I have deleted the Inbox items myself and I insist that I did not. The very layout of the Vox Mail screen indicates that this could not happen by customer action: Open Vox Mail, open Deleted folder, select and delete, Open Trash folder, select, Delete and Gone! To then delete the Inbox contents I would >>>> ACCORDING TO THE INSTRUCTIONS UNDER "DEALING WITH A FULL MAIKLBOX" IN YOUR WEBSITE >>>> have to select mails for deletion in the inbox, click on the Delete icon >>>>> AND THEN OPEN THE TRASH FOLDER and proceed as usual. I DID NOT DO THIS ON SATURDAY 24TH WHEN DELETING MAILS TO REDUCE THE STORED VOLUME % AND I'M DAMN SURE THAT I DID NOT FOLLOW THAT PROCESS LAST TIME WHEN YOUR SYSTEM ALSO EMPTIED MY INBOX I suggest that you have a bug in your system and instead of insisting that I am at fault you should be questioning yourselves and interrogating your system programming