LN
Lu- N.
1 reviews | Active since Jul 2019
04 Jan 2025, 22:05
Vox Telecom has bad customer service- Stay Away
We are so frustrated, we have been waiting for our home fibre to be activated for 2 weeks. When I follow up, I'm being sent to pillar to post. It’s so annoying because we work remotely and now we are stuck without connection.
The funny thing is that they are not even installing anything, its just a reactivation because we still have everything.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Jan 2025, 09:30Good day Lu-N,
Thank you for reaching out to us. We appreciate your inquiry and have escalated the matter to our dedicated Project Management team for investigation.
The account holder will receive a prompt update on the progress and resolution via our official communication channels, as outlined on our website. Please note that we will not respond further on HelloPeter.
We appreciate your patience and look forward to resolving this matter.
Best regards,
Vox Team"
Thank you for reaching out to us. We appreciate your inquiry and have escalated the matter to our dedicated Project Management team for investigation.
The account holder will receive a prompt update on the progress and resolution via our official communication channels, as outlined on our website. Please note that we will not respond further on HelloPeter.
We appreciate your patience and look forward to resolving this matter.
Best regards,
Vox Team"
Vox Telecom's reply05 Jan 2025, 09:30
Official
Good day Lu-N,
Thank you for reaching out to us. We appreciate your inquiry and have escalated the matter to our dedicated Project Management team for investigation.
The account holder will receive a prompt update on the progress and resolution via our official communication channels, as outlined on our website. Please note that we will not respond further on HelloPeter.
We appreciate your patience and look forward to resolving this matter.
Best regards,
Vox Team"
Thank you for reaching out to us. We appreciate your inquiry and have escalated the matter to our dedicated Project Management team for investigation.
The account holder will receive a prompt update on the progress and resolution via our official communication channels, as outlined on our website. Please note that we will not respond further on HelloPeter.
We appreciate your patience and look forward to resolving this matter.
Best regards,
Vox Team"
Vox Telecom's replyOfficial
16 Jan 2025, 08:25Good day Lu-N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2025, 08:25
Official
Good day Lu-N,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox