Vox Telecom handing me over WRONGFULLY. UNHELPFUL!

I am handed over to attorneys wrongfully. I called in to Vox Telecom notifying them I am leaving Vox due to the price and weak internet speeds. I was informed that I had to pay my last instalment which I did.

I then received another invoice and queried it, that's when I was notified that they require an email, this was not disclosed to me and my new wifi has already been installed. I also was informed then only that the equipment needs to be collected which I don't have a problem with.

I then got handed over and been struggling to speak to a manager or anybody to resolve this. In the interim my credit rating is affected. I was given the number of Maxwell or Janine, after several tries I reached Maxwell who says he is not in the correct department also he stated that he is getting abusive calls from clients so he gave me Bianca's cell and her bosses Lizelle.

Not surprised that they don't answer their phones. What must I do? This company is being run very unprofessionally and to be honest *********ly.

I am getting charged daily at the attorneys. WRONGFULLY!!!