VOX Telecom - get your act together

If you would like to experience WORLD CLASS shocking service , try VOX TELECOM they have experts in delivering - 5 star customer service , and they quite proud of it. It has taken nearly 3 weeks of daily , hourly calls to the call center to simply upgrade a fibre ;line from 20MB to 50MB . But ag shame , a world class ( well that's what they advertise) internet service provider , cannot do a simple upgrade. They are definitely still in infant stage , and need to to really get their act together if they ever ever want to grow up to be a major ISP. Suppose will be waiting another few weeks to get the service that I have already been billed for. I'm sure when they eventually get the line sorted , it will mean another call from myself to reverse the billing. I'm almost sure this wont happen automatically , as already quried accounts dept , who said I should call back when line is active / been upgraded and is working and then they will investigate / and refund accordingly ! Ag sieg tog. Baby steps for VOX

INCREDIBLE !!