VOX Telecom - From great opinion to bad!!

I have used VOX at my business premises and they have been great, so hopefully this is a once off occurrence, but the way the matter has been dealt with is not great at all. I changed to VOX as my ISP at my home premises and I made sure I planned everything, so I had minimal downtime. VOX informed me that it was a simple change over and I would be up and running in 72 hours. The time for change over came and Telkom disconnected me. VOX was then meant to take over and I started getting different time frames, not being the original period of 72 hours. One time frame I was given was 4 to 6 weeks. We are currently sitting in the 5th day we no end in sight. The "story" is that the B number of the fibre line I had with Telkom has not been released or was cancelled instead of transferred. If VOX deals with these transfers on a daily or monthly basis, surely VOX knows how to deal with the matter / transfer and should have a procedure in place. If this is not the norm and it is an issue or mistake on VOX side, then counter the mistake and look after your incoming customer, make an alternate solution. VOX Take responsibility and ownership of your issue, not your customers issue!! Businesses need to recognise that out of negative situations can come absolute testimonies for your business, turn a bad situation into a good one. It is all about how you handle it….