DP
Doug P
1 reviews | Active since Dec 2020
05 May 2021, 21:57
Vox Telecom ********** Debit Order
I briefly used Vox Fibre and initial dealings were good. I cancelled service because of underlying issues with the line provider TT Connect who were utterly useless. I have however now found that Vox are not shy to **********ly pass debit orders through after expressly being prohibited to do so. They invoiced me for a router which was returned by courier to them and now I have had no reply from them for a refund.
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Replies (2)
Vox Telecom's replyOfficial
06 May 2021, 07:01Good day Doug P
Thank you for your post.
Kindly note that we have escalated your complaint to the Customer Service team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Customer Service team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards
Vox
Vox Telecom's reply06 May 2021, 07:01
Official
Good day Doug P
Thank you for your post.
Kindly note that we have escalated your complaint to the Customer Service team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Customer Service team for urgent assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards
Vox
Vox Telecom's replyOfficial
10 May 2021, 15:24Good day Doug
Kindly note that we have received confirmation from the Customer Service team that the hardware has been allocated to your profile and the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Customer Service team that the hardware has been allocated to your profile and the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 May 2021, 15:24
Official
Good day Doug
Kindly note that we have received confirmation from the Customer Service team that the hardware has been allocated to your profile and the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Customer Service team that the hardware has been allocated to your profile and the refund has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox