Vox telecom finance

I migrated my internet package in February 2019 from a 20/2 to a 20/20. This migration never realised but I got billed for the higher package.

10 days of phoning VOX service centre without joy, I downgraded the package again as there is no use for paying for something I didn't get.

I got billed for 2 packages during February 2019, 20/2 package and a 20/20 package.

Tried to get a refund but also without joy.

It’s been over a month after I logged a query with Vox. (ref nr: VOX ********** 3)

The agent assigned to my case is Juran Nelson. His empty promises make me sick and VOX telecom get a whopping 1 star from me