Vox Telecom - Fibre to the Home

Vox was in our area promoting their "so called" services they offer. Stupid enough I decided to go with them. Signed up in December while still with our ISP at that time. Since 1 January 2023 NO INTERNET! The reason on their side..."incorrect cancellation". No one knows who cancelled and no one can help me. You can never talk to a manger as the staff on the support line just tells you it's been referred to PMO. Whoever that might be. Friday 6 January 2023 I eventually got through to the so called PMO. Very rude lady said to me she can do nothing for me as all the people have already left for the weekend. She can also not make a note to anyone asking to call me back. I have to call them the whole time. You can't even logg a call or issue on the customer portal. If you do consider an ISP, please don't consider these "service providers" because service they definitely don't provide. Pitty you have to give a star for a review... :-( I'm actually on the phone with them right now to try and get this sorted...