Vox Telecom Fibre Activation

We have app**** for Fibre at our home. The installation was done through Evotel and they informed us after installation on Saturday 19 February 2022 that Vox will phone us on Monday 21 February 2022 to activate the Fibre connection. They already supp**** us with a router.

Well, we are really struggling. We already did the account setup but we still have no internet. When we phone, Vox tells us that they are waiting for Evotel. And Evotel in turn tells us that everything is fine on their side. After a conference call today, Vox promised to have this issue resolved by today and the account will be activated and they will send us a router tomorrow (which is puzzling, as we already received our router when Evotel did the installation on Saturday.) Needless to say, we are still not connected. We spoke to our neighbors and they informed us that their installation and activation was done on the same day by the same companies. We are lost for words! This is now starting to effect our work as we are now without internet after canceling with our previous service provider because we were under the impression that we will have internet already.

Why is this taking so long?