VOX TELECOM FAILS

Item: Vox Telecom
Rating: 1
Author: Henk N

We recorded the problem at first with

VOX***6: RE: Fiber Line Down, Meerensee, Richardsbay, KZN And then Vox informed us that they logged

and then vox advised

Good day,

Fibre Line Query has been logged with FNO.

The FNO has a turnaround time of 94 hours.

We are following up and will update you once we have Feedback. Vox ***

Now they tell us its resolved

A load of *******

IT IS STILL DOWN

7 days later!!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

15 Mar 2024, 20:37

Good day Henk V

Thank you for your review.

Kindly note that the details of your query has been sent to the Technical team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply15 Mar 2024, 20:37

Official

Vox Telecom's replyOfficial

19 Mar 2024, 08:38

Good day, Henk V

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply19 Mar 2024, 08:38

Official