MN
Mark N
1 reviews | Active since May 2016
06 Nov 2024, 18:18
Vox Telecom failed me even given a 2nd chance!
So after waiting on Vox since mid-June 2024 then writing a complaint on Hello Peter on 4 August 2024 Vox Telecoms contacted me with the paperwork required to transfer my business contract over from the previous owner In Sept. I was choosing another provider but decided to give Vox another chance and had sent all the documents through in beginning September. It's is now 6th November 2024 and this still has not been done by Vox, my business landline is down for 4 days with clients driving to my business to fuming and I'm losing sales daily! I would never recommend Vox Telcom to anyone, rather go with another provider.
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Replies (7)MN
Mark N's updateReviewer Update
06 Nov 2024, 18:27Today 2 separate customers came to my Cashiers saying it's clear we don't want their money they placed an orders at other businesses! Another customer said his car dealership receptionists tried calling us 16 Times on Monday to place orders! I am losing sales and lots of money daily due to Vox Telecom bad service.
MN
Mark N's update06 Nov 2024, 18:27
Reviewer Update
Today 2 separate customers came to my Cashiers saying it's clear we don't want their money they placed an orders at other businesses! Another customer said his car dealership receptionists tried calling us 16 Times on Monday to place orders! I am losing sales and lots of money daily due to Vox Telecom bad service.
Vox Telecom's replyOfficial
06 Nov 2024, 18:49Good day Mark N
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply06 Nov 2024, 18:49
Official
Good day Mark N
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
MN
Mark N's updateReviewer Update
08 Nov 2024, 06:28Hi, today the 6th day that our small Pizza shop Vox telephone line is down unable to take any phone orders! Dean from Vox Sales Pretoria advised that our landline account was canceled without being transferred since June 2024. We have customers coming in daily to complain about the landline being off. We are going into this weekend without being able to take any phone orders from our big busines clients that we cater to around Pretoria. Our Uber and Mr D orders machines linked to our Vox landline is also losing sales.
MN
Mark N's update08 Nov 2024, 06:28
Reviewer Update
Hi, today the 6th day that our small Pizza shop Vox telephone line is down unable to take any phone orders! Dean from Vox Sales Pretoria advised that our landline account was canceled without being transferred since June 2024. We have customers coming in daily to complain about the landline being off. We are going into this weekend without being able to take any phone orders from our big busines clients that we cater to around Pretoria. Our Uber and Mr D orders machines linked to our Vox landline is also losing sales.
MN
Mark N's updateReviewer Update
08 Nov 2024, 15:59Hi, today we are still struggling with our small Pizza shop Vox telephone line ***932 thats down unable to take any phone orders! Dean from Vox Sales Pretoria advised that our landline account was canceled without being transferred since requested in June 2024. We have customers coming in daily to complain about the landline being off. We are going into this weekend without being able to take any phone orders from our big busines clients that we cater to around Pretoria. Our Uber and Mr D orders machines linked to our Vox landline is also losing sales. This is the third time Vox caused my business to lose major sales!! I still would never recommend Vox to anyone
MN
Mark N's update08 Nov 2024, 15:59
Reviewer Update
Hi, today we are still struggling with our small Pizza shop Vox telephone line ***932 thats down unable to take any phone orders! Dean from Vox Sales Pretoria advised that our landline account was canceled without being transferred since requested in June 2024. We have customers coming in daily to complain about the landline being off. We are going into this weekend without being able to take any phone orders from our big busines clients that we cater to around Pretoria. Our Uber and Mr D orders machines linked to our Vox landline is also losing sales. This is the third time Vox caused my business to lose major sales!! I still would never recommend Vox to anyone
MN
Mark N's updateReviewer Update
10 Nov 2024, 16:20Today is the 8th day since Vox cancelled my little Pizza shop business landline was canceled by Vox Telecom. My Customers are still coming in fuming and I have lost 8 days of telesales due to Vox, it's storming very badly in Pretoria and no one is able to call in any orders to my Pizzashop, even Uber and Mr D is unable to get hold of my shop..Vox service is very bad for business!!!
MN
Mark N's update10 Nov 2024, 16:20
Reviewer Update
Today is the 8th day since Vox cancelled my little Pizza shop business landline was canceled by Vox Telecom. My Customers are still coming in fuming and I have lost 8 days of telesales due to Vox, it's storming very badly in Pretoria and no one is able to call in any orders to my Pizzashop, even Uber and Mr D is unable to get hold of my shop..Vox service is very bad for business!!!
MN
Mark N's updateReviewer Update
14 Nov 2024, 17:37Today is the 11th day since Vox cancelled my business landline, Vox Support tells me there is no active voice services on our business number *** or moved to the new account.
How can anyone run a pizza shop or any business where customers are unable to contact for half of the month?? We are still getting angry customers coming in to complain and losing high sales daily due to Vox Telecom. Even when the line is restored we would have lost many customers!
How can anyone run a pizza shop or any business where customers are unable to contact for half of the month?? We are still getting angry customers coming in to complain and losing high sales daily due to Vox Telecom. Even when the line is restored we would have lost many customers!
MN
Mark N's update14 Nov 2024, 17:37
Reviewer Update
Today is the 11th day since Vox cancelled my business landline, Vox Support tells me there is no active voice services on our business number *** or moved to the new account.
How can anyone run a pizza shop or any business where customers are unable to contact for half of the month?? We are still getting angry customers coming in to complain and losing high sales daily due to Vox Telecom. Even when the line is restored we would have lost many customers!
How can anyone run a pizza shop or any business where customers are unable to contact for half of the month?? We are still getting angry customers coming in to complain and losing high sales daily due to Vox Telecom. Even when the line is restored we would have lost many customers!
Vox Telecom's replyOfficial
19 Nov 2024, 13:45Good day Mark
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager that the services were activated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager that the services were activated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 Nov 2024, 13:45
Official
Good day Mark
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager that the services were activated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager that the services were activated.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox