Vox Telecom Failed

The experience I have received from multiple people over the last few days has been absolutely shocking. I was moving houses and gave my notice to cancel on the 1st August. The move fell through and I called to withdraw my notice and spoke to Christelle from the sales department. She said that I needed to do a quote which I did and which I accepted. No further correspondence from anyone from Vox.

On the 1st September my internet stopped working. I called to find out the issue and I was told that nothing was added and my line was cancelled. I was told that Vumatel has rejected my quote and when I asked why, no one could ever give me reasons. I then spoke to someone who told me to call Vumatel direct which I did and I was told that the quote was rejected because they were informed by someone from Vox that I had an active line and thus the rejection.

Filled with rage, I called and wanted to find why I was not told. I was told by Molly from the FTTH Feedback department (she was somewhat helpful) who informed me that I should have been informed about the rejection and the matter would be resolved.

Eventually by the end of the day yesterday, my line was activated however I still do not have internet. I asked for a technician to be scheduled to come look and said it was done. Today (3 September), I called in to find out what time the technician was coming and guess what - nothing was arranged.

I have spoken to multiple people who give me the run around and I am now done. I have never experienced such ********** service by a company in my entire life!

Over the last three days, I have spoken to the following people who have failed to help me:

1) Molly - FTTH Feedback (somewhat helpful) 2) Nishay from PMO 3) Liz from sales 4) Winnie - FTTH Feedback (somewhat helpful) 5) Martin from tech support 6) Sashen from tech support 7) Frank from sales 8) Phillip from sales 9) Matanique from Tech support