Vox Telecom

So, this is my second time complaining about Vox. I have been with them for 12 months now and they are absolutely ***********. I receive an sms every 3rd day that internet is interrupted in the Western Cape. I have not had one day in the last 3 months in which I could actually enjoy my fiber for which I pay R922 per month. That was after I had weekly complaints lodged to them as my I had ongoing packet loss which only one technician out of 13 could actually rectify. Then after an actual full 2 months off decent internet the same old problem started. The router keeps jumping from one IP address to another then I loose Netflix or the speed fluctuates every 5 minutes with packet loss. Once a technician is called everything works for a day then the same old same old... Now we have interrupted service at least 3-4 times a week and after restored I am back to the same as mentioned above and the technicians are ***********. Not once have I been offered discount for down time so I am sick and tired, It seems fiber is useless if it's a monopoly so either Vox or Frogfoot is to blame BUT the service provider is the one to solve this. I heard recent g****vine talk that allegedly Vox and Frogfoot is one and the same so it might just make sense why we have so much problems. I had way less problems with normal wifi from an alternative provider. So when will Vox, claiming when you call in, the leading service provider, actually sort this out and proof their statement. In the interim if ANYONE can direct me to a better provider to spend my R922 better please refer a reliable provider to me. Vox should go back in the Box as they make promises they cannot keep.