VOX telecom extremely poor service

I am a current customer of VOX telecom with number ***. We have been without internet service since Tuesday evening 29 November 2022. I reported the matter to VOX on Wednesday 30 November 2022 only to be told that there was a problem with the company who supplies the fibre to our home known as Vumatel. This feedback was only obtained on Friday 02 December 2022 after several calls to the VOX Customer Care line. I requested that Vumatel contact me and gave my wife’s number as an alternative number as VOX alleged that they tried calling me without success. Shortly afterwards a lady from Vumatel contacted me on my wife’s number and confirmed that the fibre to my residence was fully functional and that the problem was with VOX telecom. I again contacted the VOX help line who stated the Wifi Router that they supp**** must have lost its configuration settings. An email was sent to me on how to reconfigure the unit which was unsuccessful. I again contacted the VOX customer service line and the lady who took the call attempted to assist with the reconfiguring of the router without success. We were told that we would be contacted by a technician to arrange for them to come to our residence in order to reconfigure said router. It is Saturday afternoon 03 December 2022 and we have not received any feedback or call from VOX technician or customer care. I tried calling them again and waited 15 minutes for someone to answer the customer care line without success. Every time I try and call the VOX telecom customer care line it takes at least 10 minutes for someone to answer and this afternoon this afternoon nobody answered the a call at all. I get the feeling that as long as VOX telecoms subscription comes off every month they don’t give a hoot as to what their customers are experiencing.