VOX TELECOM Excellent customer Experience.

I initially signed up for a Fibre Connection with another provider. However after frustration of trying to contact them we took the decision to cancel with them and switch to VOX. We did have some issues in the beginning with poor signal in our unit. VOX though sent a technician to our place who identified the proplem as signal Attenuation due to the reinforced concrete used in the construction of the appartment. They made some software adjustments and recommended that we reposition the router. I moved it and problem solved. Another problem was to do with configuration of Parental Control. I logged a normal call. That same evening a VoX technician named Phillip called and arranged a suiable time to work with me to check and sort out the problem. By 21h30 problem had been sorted. The best thing about VOX is that every one of their employees seem to have same passion and focus on ensuring that the Customer Experience is the best. #SharetheLoveMzansi