1 reviews | Active since Aug 2023
Vox Telecom & Evotel, disregard for your property.
I had a FTTH line installed a year ago. In the process the technician found that it is appropriate to stay d on top of my new chest freezer damaging it in the process. Upon complaining the matter was not adequately addressed. Vox/Evotel sent the technical to apologise so in their mind that's enough. Fast forward a year later I request an additional line from Vox/Evotel as they are the only providers in our area. Lol and behold the technician instruct my worker to cut down a tree on the property without consulting us. More damaged suffered. When I lodge a complaint it gets met with utter ignorance not to mention arrogance. Then Vox don't get the password right which we requested as well? Is there no end to the incompetence in these companies? Shocking to say the least. I plan to take further measures to have this rectified. Time to lodge a civil case for damages incurred.
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Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact , and currently awaiting pictures to escalate to the upstream provider , Evotel.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact , and currently awaiting pictures to escalate to the upstream provider , Evotel.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that all information was sent previously at the date of the first incident thus you should have it on record. The new pictures of the second incident have been sent to the area manager of Evotel. As the customer I cannot be expected to sort out your administration issue's. Sort this out amongst yourselves.
Kindly note that all information was sent previously at the date of the first incident thus you should have it on record. The new pictures of the second incident have been sent to the area manager of Evotel. As the customer I cannot be expected to sort out your administration issue's. Sort this out amongst yourselves.