BB
Brendan B
1 reviews | Active since Nov 2019
21 Jun 2021, 14:41
Vox Telecom Dont care for customers only Money
We messaged VOX 5 days ago with a problem and they said someone would call well guess what we are still waiting for the call. We messaged them on Saturday tell them that we do not want anyone from the Call Centre to call we want someone from management to call to sort out our problem and guess what still waiting. Would we recommend VOX to our friends NO as the customer service is so poor that we actually looking to cancel the service all together.
If someone from VOX wants the references from those 2 days you will find them down below: VOX***4 VOX***6
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Replies (2)
Vox Telecom's replyOfficial
21 Jun 2021, 15:25 Good day, Brendan B
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2021, 15:25
Official
Good day, Brendan B
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
01 Jul 2021, 09:45Good day, Brendan B
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Jul 2021, 09:45
Official
Good day, Brendan B
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox