VOX Telecom Disgusting service

Item: Vox Telecom
Rating: 1
Author: Grahame B

Customer Services is despicable. There is no personal interaction with management, just WhatsApp line or a call center. Management never acts on a problem or issue 😒 🙄 CAN'T EVEN PICK UP THE PHONE TO CALL A CUSTOMER

Helpful (0)

Replies (4)

Vox Telecom's replyOfficial

27 Aug 2025, 17:20

Good day, Grahame.

Thank you for your review.

Kindly note that we have escalated the query to our management team. They will contact you to assist further.

Regards

Vox Telecom's reply27 Aug 2025, 17:20

Official

Good day, Grahame.

Thank you for your review.

Kindly note that we have escalated the query to our management team. They will contact you to assist further.

Regards

Vox Telecom's replyOfficial

29 Aug 2025, 06:46

Good day, Grahame

Thank you for your patience while this matter was being attended to.

Kindly note that we have received confirmation that the router onsite has been replaced and the connectivity issues have been resolved.

Please do let us know if there is anything else we can assist you with.

Kind Regards,
Vox

Vox Telecom's reply29 Aug 2025, 06:46

Official

Grahame B's updateReviewer Update

29 Aug 2025, 06:59

Hi again, yes thank, it was fixed and for a short while it was working but this morning I have no Internet connection again. I will call and log another fault shortly.

Grahame B's update29 Aug 2025, 06:59

Reviewer Update

Hi again, yes thank, it was fixed and for a short while it was working but this morning I have no Internet connection again. I will call and log another fault shortly.

Vox Telecom's replyOfficial

29 Aug 2025, 07:49

Hi, Grahame.

Thanks for the feedback. The Support team will reach out to you again shortly.

Vox Telecom's reply29 Aug 2025, 07:49

Official

Hi, Grahame.

Thanks for the feedback. The Support team will reach out to you again shortly.