Vox Telecom....... disgusting service

I cancelled my fibre line as I was moving houses. I cancelled this on the 8th November 2021 and on the same day I booked my new installation at my new house, on the 1st December 2021.This was confirmed on the Vox porthole and by email. I called 1 day before my move and was guaranteed they would be there 1 December. 1 December nothing happened, 2 December I called again, was told installation company will call about what time they will be there...... after numerous emails, phone calls, managers so called getting back to me..... still nothing. Very quick to take your money for early cancellation....... 6 November. I'm still waiting. Taneal at Vox has tried, but her hands seem tied. DO NOT USE VOX