Vox Telecom – Disgraceful Service and Deliberate Line Blocking.

I have never encountered such poor service and disregard for customer satisfaction as I have with Vox Telecom. After deciding to switch ISPs to Afrihost, I requested Vox to release my Vumatel fibre line, a process that should have been straightforward. However, Vox has deliberately delayed the release of my line, making it impossible for me to connect to Afrihost.

I was on a 100/100 Mbps plan paying R499 per month – a price that was obviously too low for Vox to handle profitably, as they openly admitted. Instead of providing any solution, they refused to cancel my line cancellation request, and now, they have outright blocked me from activating my new ISP.

Over the past two days, I have called Vox six times and sent two emails, and yet no one has bothered to take action or even respond. Their agent, Happy, informed me that the line release is still pending, and the company has failed to address this despite my numerous attempts to escalate the issue. The utter lack of communication and customer care is astounding.

Vox Telecom is holding me hostage by preventing the release of my fibre line. This is not just unprofessional but feels like an intentional obstruction. If you are considering Vox as your ISP, I would strongly urge you to think again. Their service is disgraceful, and their inability to resolve simple issues has caused me immense frustration.

Until now, I am still waiting to connect to Afrihost, all because of Vox’s refusal to take swift action. Save yourself the headache and stay far away from Vox Telecom.