Vox telecom digusted services rented towards customers

Name johnethan Surname buys Account no *** Incident numbers vox***9,vox***5

Good day I hope the serves the right person to resolve the issues with vox once and for all ,I wrote a review a month ago about the bad services rented regarding the first time we installed the Fibre in our home we we sold a contract which the person took our wrong details and never gave us a statement of our accounts I called n spoke to a lady called Danielle van niekerk in accounts who totally ignores our emails and calls and the manager thabo nleko who doesn't even know what to do ,we had a problem with coverage in the house which ended up in me wanting to cancel the contract unless they send a person to fix it eventually after much fights and things they come to fix the coverage but edit a late payment fee of 175.90 which I had to pay but was not send any statement nor bank account details when I called n inquired about it Danielle apologized and said they made a mistake with my email adress n send it to the wrong person and I need to pay them amount so I ended up paying with no issues however there was a cancelation fee on my statement for 2700 which I enquired and she promised it will be rectified the first month pass it was not canceled the second month pass it was not canceled until now who my Fibre was cut of due to my account that's overdue which I don't understand why coz my monthly payments of 379 is paid on time but Danielle who ignoring my calls and my emails is not rectifying the area that they made I called one serve last week from the 9/08/22 which my wifi is still cut off with no reasons and not one can help this vox people are so useless they keep giving different ref numbers but on one helps I've been sitting on the phone using my airtime for hours n spoke to different people but still no assistance I also call today n they could not help me I ask a manager juan addinall to call me back and help me but the technician says his managers says his to busy to help me .I mean this is the most disgusting services I ever received . My demands are my issues to be resolved immediately or a key accounts manager must call me n resolve my issues I will however also not pay for the times the Fibre was off and demand my refund for the panltu fees I was charged wrongly .I will take this matter to customer consumer act if not resolved coz am tired of all this nonsense I need to know who Is the owner of the company and how can he allow his staff to treat customers so bad how many of the customers has complained and how many have just let it slide away

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