AN
Ashley N
1 reviews | Active since Jan 2017
09 Feb 2024, 09:23
VOX TELECOM DID NOT CANCEL MY CONTRACT AS INSTRUCTED ON EMAIL AND IS BILLING ME INCORRECTLY. VOX IS CLOSING MY QUERIES AS RESOLVED WITHOUT RESOLVING IT.
I gave Vox a calendar Months notice that I wanted my Fibre cancelled because I moved to a new premises. The notice was given on the 31st December 2023 via email and the line should have been disconnected on the 1st February 2024. In terms of my contract with Vox; the notice was given as per the contract. Vox has now billed me for the month of February which I am disputing. I cant get ahold of the correct management at Vox to resolve my issue. My queries are now being closed and the stated as resolved when its not resolved.
Vox has my email address on record so there is no reason ignore my email.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
09 Feb 2024, 10:07Good day, Ashley N
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply09 Feb 2024, 10:07
Official
Good day, Ashley N
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Feb 2024, 13:48Good day, Ashley N
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply15 Feb 2024, 13:48
Official
Good day, Ashley N
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
AN
Ashley N's updateReviewer Update
16 Feb 2024, 11:05Thank you so much for your kind assistance. I appreciate it!!!
AN
Ashley N's update16 Feb 2024, 11:05
Reviewer Update
Thank you so much for your kind assistance. I appreciate it!!!