vox telecom debors department accounts

Since i join Vox April to date i have problems , received statement with zero amount then they suspend serv due overdue , waiting 2 weeks for accounts to call me i called again 2.8.23 call lock they will call ,, i wanted to cancell due to poor serv and inform me will pay cancellation fee, fee for what serv i never got and that i must pay for july and aug the payments in advice , and allocate paymetns i made were they want the payment not for the account i am paying . i will not pay the cancellation and want people to know how bad are the serv think twice before you join rather join Supersonic . i want my line to be cancelled as want to join another firm.