PE
Pierre E
1 reviews | Active since Jul 2023
29 Jul 2023, 08:19
Vox Telecom
I'm having problems with my email I cannot receive emails from my bank so I cannot receive any proof of payments I have done a BIG problem for me. And so vox reply with a mail basically saying they cannot resolve the problem because the vox network sees it as spam although they know it's not spam as n customer this is plainly unacceptable. This has been the case for a few weeks now.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
29 Jul 2023, 08:47Good day Pierre E,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply29 Jul 2023, 08:47
Official
Good day Pierre E,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
11 Aug 2023, 10:01Good day,Pierre E,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the email query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the email query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Aug 2023, 10:01
Official
Good day,Pierre E,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the email query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has made contact and assisted with the email query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox