DV
Dirkie V
1 reviews | Active since Aug 2017
04 Jul 2024, 08:50
Vox Telecom
We have moved house, and have had all the hardware installed to just transfer our account with Vox Telecom from the old address to the new- whih actually is just next door to our previous address. I emailed Vox to request the transfer date. They sent the request number to me, which I can provide. No transfer was done on the requested date, so we have been without fibre internet for days now. And the debit order went off as usual from my bank account. I have contacted them 4 times yesterday, with no response. Today I was cut off halfway through the call. We will be changing our service provider. 😡 I wonder if we will get a refund for the time without fibre. Client service terrible with no feedback!
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Vox Telecom's replyOfficial
04 Jul 2024, 09:21Good day, Dirkie V
Thank you for your review
We have escalated your complaint to the retention team to assist.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
We have escalated your complaint to the retention team to assist.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2024, 09:21
Official
Good day, Dirkie V
Thank you for your review
We have escalated your complaint to the retention team to assist.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
We have escalated your complaint to the retention team to assist.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
We will provide feedback to you soonest.
Kind Regards,
Vox