Vox Telecom

This is by FAR the most insane, *********** & unprofessional service provider I have ever used. Its been almost a year later and they keep billing me for a service I have never used in my life due to their technical issues. Since they have installed the internet at the time, no protocol or regulations was followed and therefore my network was never activated nor useable due to cable faults. I have phone them 100 time and after their support were almost non existent, I insisted that I want them to completely cancel everything and I moved locations. Today, 7 months later, I am still struggling so that my account can be closed. They keep billing me every month and then I need to contact them in order for them to process a credit note. As if that is not enough, they try to bill me for a cancelation fee on top of my monthly invoices when I have never used their service nor was I connected to their server. They are to blame as they could not solve nor provide the correct assistance to their customer. I have no words nor have I ever witness this kind of service in my life. I pray and hope that this matter will be resolved and that my account will be closed.