CN
Caroline N
1 reviews | Active since Jun 2014
08 Dec 2023, 16:13
VOX telecom cut me off 3 times inquiring on installation
Firstly they helped me well said I can transfer my vox fibre to new place then I get a message Your fibre to your home cannot be fillfield.
This is after I have confirmed they can connect me in my new place I start a WhatsApp communication then just nothing they communicated then nothing. I called VOX customer care select option that is according. Hold on 20 minutes listening to that elevator music then cut off
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Dec 2023, 17:01Good day, Caroline
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Projects team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Projects team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2023, 17:01
Official
Good day, Caroline
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Projects team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Projects team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Dec 2023, 14:10Good day, Caroline
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Dec 2023, 14:10
Official
Good day, Caroline
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox