Vox Telecom customer service is very poor.

Im on a month to month contract and pay via eft every month. Last payment was on the 23rd of Jan paying for Feb in advance. On the 24th i decide to order a power bank for the router from Vox, on a 12 month contract. A few days later they deduct again the fee i paid on the 23rd for fibre including the fee for the power bank.

Now starts the problem because i cant get hold of them to try and find a way how we move on. Their customer service is so poor. Its like they frustrate the customer on purpose till you one decides to let it slide.

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Ive been sending emails ever since and they have never responded. Calling them is useless because you wait for hours and nobody picks up until you give up.