TZ
Tyran Z
1 reviews | Active since Jul 2010
02 Feb 2023, 11:22
Vox telecom customer service is AWFUL!
My line went down last night between 6.30pm and 7.15pm. I tried calling their support and was told I was 18 in the queue. I held for an hour while trying to reach out on twitter. Where I was ignored. I eventually got a response asking for the reason for my call and after I rep**** I got radio silence. I tried calling again this morning and got a ref number VOX***5.
I’ve trained agin now constantly to call again and I’m always 25th in the queue. Social team said someone will call me “soonest” whenever that is.
I work from home so it’s imperative that I have connection to function. I want this escalated and sorted NOW!
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
02 Feb 2023, 12:00Good day, Tyran
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Feb 2023, 12:00
Official
Good day, Tyran
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
TZ
Tyran Z's updateReviewer Update
02 Feb 2023, 12:09The fibre box outside my house looks like the cables might be broken
TZ
Tyran Z's update02 Feb 2023, 12:09
Reviewer Update
The fibre box outside my house looks like the cables might be broken
TZ
Tyran Z's updateReviewer Update
02 Feb 2023, 14:51Got this message at 13:11.
Dear Tyran Van Zyl
Kindly note we awaiting feedback from (Vumatel) with the ref number ISP-*** we have escalated to them.
Please contact us at your convenience.
Thank you
Vox Support
——
What’s the next step?
I see Vuma don’t take calls. So I’m still sitting here waiting
Dear Tyran Van Zyl
Kindly note we awaiting feedback from (Vumatel) with the ref number ISP-*** we have escalated to them.
Please contact us at your convenience.
Thank you
Vox Support
——
What’s the next step?
I see Vuma don’t take calls. So I’m still sitting here waiting
TZ
Tyran Z's update02 Feb 2023, 14:51
Reviewer Update
Got this message at 13:11.
Dear Tyran Van Zyl
Kindly note we awaiting feedback from (Vumatel) with the ref number ISP-*** we have escalated to them.
Please contact us at your convenience.
Thank you
Vox Support
——
What’s the next step?
I see Vuma don’t take calls. So I’m still sitting here waiting
Dear Tyran Van Zyl
Kindly note we awaiting feedback from (Vumatel) with the ref number ISP-*** we have escalated to them.
Please contact us at your convenience.
Thank you
Vox Support
——
What’s the next step?
I see Vuma don’t take calls. So I’m still sitting here waiting
TZ
Tyran Z's updateReviewer Update
03 Feb 2023, 06:57Is this going to be sorted today? I need my line. Someone call me back! I’m sick of sitting on your call centre line for hours without any help.
TZ
Tyran Z's update03 Feb 2023, 06:57
Reviewer Update
Is this going to be sorted today? I need my line. Someone call me back! I’m sick of sitting on your call centre line for hours without any help.
TZ
Tyran Z's updateReviewer Update
03 Feb 2023, 09:09A vox technician is supposed to come past SOMETIME today. Please confirm this is correct?! What time? Today?
TZ
Tyran Z's update03 Feb 2023, 09:09
Reviewer Update
A vox technician is supposed to come past SOMETIME today. Please confirm this is correct?! What time? Today?
TZ
Tyran Z's updateReviewer Update
03 Feb 2023, 13:22Still waiting for the vox technician to call… are they coming? Yes no?
TZ
Tyran Z's update03 Feb 2023, 13:22
Reviewer Update
Still waiting for the vox technician to call… are they coming? Yes no?
Vox Telecom's replyOfficial
08 Feb 2023, 09:23Good day, Tyran
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Feb 2023, 09:23
Official
Good day, Tyran
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
TZ
Tyran Z's updateReviewer Update
08 Feb 2023, 10:16yes, Vuma pitched up without letting me know when. You guys didn't respond to me, nor call me till early this week - after it was already resolved. Still not happy with your service.
I'm currently looking at Cool Ideas, I hear their service is better
I'm currently looking at Cool Ideas, I hear their service is better
TZ
Tyran Z's update08 Feb 2023, 10:16
Reviewer Update
yes, Vuma pitched up without letting me know when. You guys didn't respond to me, nor call me till early this week - after it was already resolved. Still not happy with your service.
I'm currently looking at Cool Ideas, I hear their service is better
I'm currently looking at Cool Ideas, I hear their service is better