VOX TELECOM Customer service and poor service delivery

Good day

Please note this as my official consumer complaint of service not being rendered as per agreement.

My right that was violated as below according to Consumer Law SA: Right to Fair and Honest Dealing - Demanding or collecting payments for goods or services; Where it was explained the service and was awaiting the company (service provider) to come to a mutual agreement of the service rendered and the way forward. The service provider here decided to disconnect the service. I also think the service was false advertise or over sold, as for most days as requested you as service provider to check on your system how often i did get the service I paid for or agreed to pay for. Right to Fair Value, Good Quality and Safety - I have the right to demand fair and qaulity services, in which i did not get hence me reaching out to you as a service provider to look into this. - High-quality services, which consumers are entitled to expect. In regards to how often one had to raise a ticket against your poor internet connection/speed, how many minutes on a call one have to be on that is costing me money as a user of ur services. Suppliers are required to remedy any defects in the quality of services performed or goods supp****; or refund the consumers a reasonable portion of the price paid for the services performed and goods supp****, in the event of these being sub-standard. Hence i asked to have this matter discussed before my next payment was due and as a company you were not interested in having an open discussion. You decided to disconnect your services if i did not make any payment, in which u did.

Now i need to make alternative arrangement for my family to be online, communicate onljne and data for online studies.