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pN
peter N

1 reviews | Active since Feb 2023

11 Mar 2023, 12:01

VOX TELECOM CONTRACT -- WATCH OUT --

VOX TELECOM CONTRACT -- BE VERY CAREFUL HERE -- once you signed the quote ......................... you are locked in for the full 3 year contract -- if you try and cancel or change = they Penalize you with the full contract value -- of the full 3 years -- very serious stuff . be very careful here TKS P

.. TKS P

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Replies (4)
Vox Telecom
Vox Telecom's reply11 Mar 2023, 12:53
Official
Good day,   Peter Naude .
Thank you for your review. 
 Kindly note that the details of your query has been sent to the accounts/cancellations department team to investigate and assist. 
 
 We will provide feedback to you soonest. 

 Kind Regards, 
 Vox 
pN
peter N's update11 Mar 2023, 13:35
Reviewer Update
HI VOX -- this is part of your contract T & C -- which can be any thing you want --- just warning people who have not read it .................
do not try and cancel a vox contract for any reason
you will pay the full contract for the full years 3 ?? -- in a penalty --- tks p
Vox Telecom
Vox Telecom's reply11 Mar 2023, 13:50
Official
 Good day,   Peter Naude .
Thank you for your review. 
 Please note that your query was escalated to the accounts department,

 We will provide feedback to you soonest. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply15 Mar 2023, 08:46
Official
Good day, Peter Naude .
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been addressed and service resigned.
Your Account Manager will remain in contact with you until resolved.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
Kind Regards, 
Vox