VOX TELECOM CONTRACT OF NO VALUE

Second review of Vox Telecom, both not good. I signed up in November 2018, and got three months free internet from Vox Telecom. In January 2019, my line got cut, on the 11th, for an unpaid premium of R91.....but I was still within my free period of internet service. Well, I simply had to pay up to get the line connected again, no explanation, nothing.

Now for the big one. I signed a contract for a 20mbps download, 10mbps upload service at R706pm. Today, I received an email, simply stating that they have exiting news!! I will still be paying for the 20mbps download line, but my upload has been dropped to only 2mbps wef 01 June......and I will still be paying R706pm. Does this make sense to anyone? A signed contract. If I do not pay my contract at month end, they simply cut the service, because the contract stipulates I have to pay for the service. That same contract states I am paying for a 20/10 line, which they now simply change without consultation.

I initially thought of giving them two stars, this has changed to one, because I cannot give them a zero. I have already sent them an email, will update this page once I receive an answer that sort of makes sense.