LH
Lillah H
1 reviews | Active since Mar 2022
30 Mar 2022, 15:29
Vox Telecom Complaint - Consumer Beware
I called to cancel but then changed my mind and told them not to cancel. I didn't update my card details in time for the next debit to go through but told them that I will pay for February and March then keep going. But they had other plans...
After trying to charge me for cancellation and March fees which they didn't provide for, they now want to give me a new quote and pay for part of the cancellation when I never agreed to it
At this point I don't want to deal with them at all as I don't trust them anymore with new charges they keep inventing.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Mar 2022, 17:19 Good day, Lillah H
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Mar 2022, 17:19
Official
Good day, Lillah H
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Apr 2022, 10:06Good day Lillah H
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your pricing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your pricing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 Apr 2022, 10:06
Official
Good day Lillah H
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your pricing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your pricing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox