VOX Telecom committing *****

VOX is committing ***** to ***** money from people and if anyone knows a good law firm that would like to take this case on to Sue VOX for their incompetence.

This is the worse customer service experience i have ever experienced in my life and with a company that is very nonchalant about everything and rude, since my last complaint from VOX on Hellopeter they said they would contact me and no1 has contacted me.!

Please refer to logged tickets below: VOX***9 VOX***4 VOX***8 I requested my deal/line to be cancelled before it was active which initiated a request for credit of cancellation charge as no charge was to be added to my account if done before line activation. This was confirmed by the sales team prior to requesting a cancellation ticket.

Evette in the cancellation department; Nadine & Thabo in retention; Warren/Damian/Phillip/Danielle confirmed and agreed that the deal should've been cancelled when it was requested and that the line should not have been activated and billed as a result. The last contact with Nadine on Friday 14/01/2022 confirmed that Angelique Wehmeyer is the one who must remove the amount on the quote as Nadine requested her to previously do but it was not done at all. She also mentioned on Friday that Angelique does take very long to respond and it has been 5 days since Nadine has called.

Today (19/01/2022): Candice and Jeniffer in Accounts/Billing enquiries agreed that the account should not have been charged and that the cancellation request was done before any line activation and transfer from Octotel. Candice confirmed that a new ticket will be logged with the account manager and that she will monitor the ticket. Candice also confirmed that the debit order will be cancelled and that it will not go off on the 26th of this month, and that she is certain of it.