KM
Kieran M
1 reviews | Active since Feb 2024
19 Mar 2025, 09:04
Vox Telecom
I need to update my account details and have been informed that my account will be suspended in a few days. Nothing about communicating with these people is efficient ! The Customer Portal is the recommended pathway for updating details. This does not work efficiently - Pin numbers, passwords etc. etc. No human being picks up the phone, and even a text message to this number failed to go through (Number listed on website) Can anybody recommend another South African Telecoms Operator please !
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Mar 2025, 09:39Good day, Kieran M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2025, 09:39
Official
Good day, Kieran M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Mar 2025, 10:11Good day, Kieran M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the query received.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the query received.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2025, 10:11
Official
Good day, Kieran M
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the query received.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the query received.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, email notices were sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox