MM
Matthew M
1 reviews | Active since May 2026
05 May 2026, 13:19
Vox telecom blaming third party for poor service
I truly find it disgusting that since April I have had your "best effort" service, now Vox tells me I will another month of rolling outages! BTW (this is what is known as best effort.)
You are unable to do a thing until your third party vendor finishes. Which again you can give NO confirmation on. Question, did I make an agreement with Vox Telecom or with your third party vendor?!!
The fact the you use third party is NOT my problem, stop forcing it to be!
Oh and the best part, you're very happy to charge FULL PRICE in ADVANCE! Which can only be resolved... oh yes AFTER your third party vendor is finished!!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 May 2026, 13:32Good day, Matthew
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider , Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team manager has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider , Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team manager has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Vox Telecom's reply05 May 2026, 13:32
Official
Good day, Matthew
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider , Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team manager has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider , Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team manager has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
MM
Matthew M's updateReviewer Update
05 May 2026, 13:36Thats right because to get something done, it again needs to be escalated to your third party vendor and NOT within Vox Telecom.
MM
Matthew M's update05 May 2026, 13:36
Reviewer Update
Thats right because to get something done, it again needs to be escalated to your third party vendor and NOT within Vox Telecom.
Vox Telecom's replyOfficial
07 May 2026, 08:46Good day, Matthew
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
We received confirmation that the On-Site Support team investigated and assist accordingly.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
We received confirmation that the On-Site Support team investigated and assist accordingly.
Kind Regards,
Vox
Vox Telecom's reply07 May 2026, 08:46
Official
Good day, Matthew
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
We received confirmation that the On-Site Support team investigated and assist accordingly.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
We received confirmation that the On-Site Support team investigated and assist accordingly.
Kind Regards,
Vox