Vox Telecom Billing Query

Worst Service Experience ever! I logged a billing query on 27/10/2023 (VOX**********6) as I was double billed for last month (there was a technical problem with my ISP account and VOX requested that I be issued with a new ISP account. This fix led to my old ISP being cancelled and a new one being generated triggering a month’s payment in advance and payment of the old ISP. Since logging the query, I have not received any feedback… I followed up via emails and waited in their Call Centre ques for eternity on numerous occasions to be promised that a manager would get back to me. To date no phone calls or even an email to address my query. I get the sense that VOX’s Billing/Finance department does not have processes in place to address refunds. I left messages for the Account Manager to address or call me however it seems my attempts to resolve this fall on deaf ears.