VOX Telecom - Beware after cancellation

Hi VOX. I

I had to cancel my services with Vox after repeated problems with my account. For about five months, each billing cycle would incorrectly associate my account details — including my phone number — with another individual, apparently a lady in Cape Town. Because of this, I was unable to log into my account due to the OTP being sent to the wrong number. Each month, I had to call in and request that my number be corrected, but the issue kept recurring.

Eventually, I cancelled my service and moved to a different provider. Earlier this month, Vox arranged for a third-party courier to collect their router, which they did.

However, on the 11th of April, I received an unexpected invoice and statement claiming I owe R1,999. I called immediately, and the support agent confirmed that their collection department had received the router — but only after the billing run took place. She said the matter would be escalated.

I also logged a ticket on the 11th of April and followed up twice, but I’ve received no response. I called again before the long weekend and was told, once more, that it had been escalated. This ticket was followed up numerous times by myself but just gets ignored. Today is the 22nd of April and I haven't even received a response on the ticket. I am really glad I cancelled

At this point, I’m genuinely concerned that the R2,000 will be deducted on the 25th, and I won’t be able to recover it.