Vox Telecom - Bad Service - No service - buti still need to pay

To whom this may concern

I am writing this complaint with very heavy heart, I have been receiving pathetic service from Vox Telecom since October last year 2024.I was moving house and I requested a cancellation on the existing house lines . This was just the start of very aggravating experience. Firstly the wrong package was placed on my account after many calls and over 30 minutes spend on each call waiting for my issue to resolve and speaking to over 20 call agent and leaving message for management call much joy . Secondly I moved house 01/12/2024 and the router was delivery to the incorrect address 30km away from my address then Vox Telcom informed me to go pick it up or they can do it but only in 1 weeks time, over week later and still not router delivered, 13/12/2024 I then drove 60km return trip for serviced I am paying for. I did not have internet . And Vox still charge me o delivery charge for the router ( I had to dipute that with them , as it was delivery to the incorrect address Thirdly we got the people from vuma that came to check the line and test and all was said is working, Eventually when we picked up the router and plugged it in was picked up the line is faulty and the same guy that said the line was working had to come out for the 2nd time. Forthly he came out and sorted out the wifi and was working, we then found out lated that evening that we not getting signal in our main bedroom which is about 6m away from the router, then again it has been up and down phone calls back and forth still with no solid solution to date Fiftly the guy from vuma comes out for the 3rd time and says they report back to office that team will come out to reinstall the router in the middle of the house as the guy from Vox has requested. In this discussion the driver disagreed with moving the router. I am suppose to be paying for service that is suppose to be working, im not staying in 10bedroom house on big plot which I would need boosters. To date 06/01/2025 the problem is still persists and im expected to pay full for December 2024 and my signal dies if you go 3m away from the router,I have been client of vuma and vox for the past 5-7 years on fibre and this has been the worst service I have received to date, if they don’t want me to be with them I need to know as we all work hard for our salaries and I don’t like how I am treated