TG
Terry G
1 reviews | Active since Jun 2016
15 Jul 2023, 13:11
Vox Telecom bad service for paid up customers
Very bad service I'm paid up and have struggled for 3 days to get help from custome line. I get posted to different departments get cut off after waiting for hours at my own expense I work and school from home and have no-one ro assist my issue. I tried calling 3rd day such a long wait keep losing money
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 Jul 2023, 13:21Good day Terry Gilbert
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2023, 13:21
Official
Good day Terry Gilbert
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
TG
Terry G's updateReviewer Update
15 Jul 2023, 18:57Thank you but no one has contacted me yet I will be waiting for a swift response
TG
Terry G's update15 Jul 2023, 18:57
Reviewer Update
Thank you but no one has contacted me yet I will be waiting for a swift response
Vox Telecom's replyOfficial
17 Jul 2023, 15:50 Good day, Terry
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Payment was made today and the account has been activated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Payment was made today and the account has been activated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply17 Jul 2023, 15:50
Official
Good day, Terry
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Payment was made today and the account has been activated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Payment was made today and the account has been activated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox