VOX telecom bad service

I have been struggling with my connection for the past three months, it will just disappear/ disconnect while I am working. I would call support to help solve the problem and it would be temporary solved.

I then gave history of this line to one support agent. He then organized that Vodacom must come to my premises which they did and said there was nothing wrong from their side it was a Vox problem because it’s the packet or pockets that are lost on the line. Then the Vox technician came to the house and he advised that it was Vodacom’s fault and there is nothing he can do but change the router.

I then called requesting to communicate with the support manager, they passed me to William Dowry who took promised me that he will escalate the matter to Vodacom. Seven days later I called again and he advised that the ticket is was closed he will open it again and monitor. He gave me a new reference VOX***0. Today my internet bombed out again I called in and Itumeleng Malatjie advised that the ticket was closed and she will escalate to Vodacom and the new ticket number is VOX***4.

This is really simple if you guys fail to fix my line please just let me know so that I can find me another service provider. I have advised William that we use this connection for work and he seems not to care.

My customer experience with Vox Telecom is not pleasant at all and the worse thing I am paying for this service.