pT
patronella T
1 reviews | Active since Jun 2016
05 Aug 2022, 14:32
Vox Telecom bad service
My Partner has a contract with Vox and on the 04/08/2022 around 4 it just stopped working and only 2 lights were on, The power and Wifi light however the Broadband and service lights are off. When we contacted the live chat they sent me from pillar to post and they advised that they need us to contact frogfont or whatever. We have not been assisted whatsoever and the fibre is still off.
This is the worse service that we have received and I am currently working from home.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Aug 2022, 14:58Good day, Patronella T
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Aug 2022, 14:58
Official
Good day, Patronella T
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
pT
patronella T's updateReviewer Update
05 Aug 2022, 16:28Here is the reference number: VOX***6
pT
patronella T's update05 Aug 2022, 16:28
Reviewer Update
Here is the reference number: VOX***6
Vox Telecom's replyOfficial
08 Aug 2022, 09:11Good day, Patronella T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We have tried to contact you with no success to confirm the above.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We have tried to contact you with no success to confirm the above.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Aug 2022, 09:11
Official
Good day, Patronella T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We have tried to contact you with no success to confirm the above.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
We have tried to contact you with no success to confirm the above.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox